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Regional Business Intelligence Director
3 weeks ago
Teleperformance Portugal, a pioneer in technology applied to customer support and recognized as one of the 25 best companies to work for in Europe, seeks an experienced Regional Business Intelligence Director to drive data-led decision making across multiple countries.
About the Role- Adopt and implement global BI strategies, tools, and reporting practices that support business growth and operational excellence.
- Create specific reports to monitor regional performance, including New Business Development and Human Resources reports.
- Provide valuable insights and recommendations to the president of the MLH region.
- Minimum of 10 years of experience in Business Intelligence areas.
- Proficiency in Power BI and Azure/SQL skills.
- Strong knowledge of Statistics and Predictive Analytics.
- Demonstrated experience in the BPO sector and contact centers, particularly in Workforce Management (WFM), Quality Assurance (QA), and Human Resources (HR).
As a highly qualified and deeply specialized team member, you will have access to advanced omnichannel solutions and contribute to our continued growth. With over 14,000 employees serving 67 markets, Teleperformance Portugal provides services in 37 languages.
