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Medical Support Specialist
1 week ago
We are Telecontinent, a leading provider of customer service solutions. Our mission is to deliver exceptional customer experiences through innovative technology and people-centric approach. We believe that our employees are our greatest asset, and we invest heavily in their growth and development.
We are currently seeking a highly motivated MEDICAL SUPPORT SPECIALIST to join our team. As a Medical Support Specialist, you will play a critical role in supporting our healthcare providers and patients. Your main responsibilities will include handling customer inquiries, scheduling appointments, and providing information about medical services and policies.
You will work closely with our healthcare providers to ensure seamless communication and delivery of high-quality care. This is a challenging yet rewarding role that requires excellent communication skills, a strong work ethic, and a passion for customer service. If you are interested in joining our team, please submit your application.
About the Role
This is a full-time position requiring a minimum of 9 hours per day, including lunch hours, from Monday to Sunday. You will be based at our office located near MRT Ampang Park Station in Kuala Lumpur. As a MEDICAL SUPPORT SPECIALIST, you will be responsible for handling general inquiries, scheduling appointments, and providing information about medical services and policies. You will also serve as a liaison between our patients and healthcare providers, ensuring smooth communication and facilitating the delivery of high-quality care.
Requirements
To be successful in this role, you should possess:
• A strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Basic knowledge of Microsoft Office applications
We welcome fresh graduates with a minimum of SPM qualification. If you have a background in MBBS or Mandarin, it would be an added advantage. We offer a competitive salary package, annual increment, annual bonus, and training opportunities to help you grow in your career.
Benefits
We offer a comprehensive benefits package, including:
• Base pay: RM3000.00 - RM3200.00
• KPI allowance: up to RM500.00/month
• Attendance allowance: RM100.00/month
• Annual Increment (Performance-based)
• Annual Bonus (Performance-based)
• OT allowance (If applicable)
• Shift allowance (If applicable)
If you are passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply for this exciting opportunity.
