Insurance Claims Analyst

1 day ago


Petaling Jaya, Selangor, Malaysia QBE Insurance Full time
Claims Resolution Specialist

This role involves providing technical support to the team and assistance to the team leader by being the subject matter expert on claims process handling.

Your Key Responsibilities:

  • Assist with day-to-day claims management from different lines of business.
  • Maintain comprehensive knowledge of insurance guidelines and policies.
  • Adhere to local and international regulatory requirements.
  • Built relationships with stakeholders and manage Co/RI claims submitted by different intermediaries.
  • Work alongside LOB managers in implementing and maintaining claims management strategies.
  • Act as an escalation point for customer complaints.
  • Collaborate with the team to support distribution partners and drive process improvements through negotiation and dispute resolution.

About You:

  • Relevant experience in General Insurance claims handling is essential.
  • Management of complex and/or high-value claims requires strong analytical skills.
  • Tertiary Degree or equivalent combination of education and work experience is required.

About QBE Insurance

QBE Insurance is a leading insurer that enables a more resilient future for our customers, communities, environment, and people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people protect what matters most.

We have a presence in Asia for over 130 years with offices in Singapore, Hong Kong & Macau, Malaysia, and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people, and community.

Benefits

At QBE Insurance, we offer a comprehensive benefits package that includes flex and hybrid working options, work-from-home policy, paternity leaves matching with maternity leave, well-being programs, pensions, medical benefits, globally access to online learning via LinkedIn Learning, on top of annual leaves, three additional days off (family care leaves), study leave, marriage leave, internal appreciation program with points to redeem nice merchandise and life experiences.

Skills:

Analytical thinking, claims administration, claims resolution, collaboration tools, communication, critical thinking, customer service, customer value management, financial advising, intentional collaboration, managing performance, process compliance, process improvements, risk management, stakeholder management.



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