IT Infrastructure Engineer
3 weeks ago
Job Responsibilities:
- Support Ecommerce Platform Application: Primarily responsible for day-to-day support of Ecommerce Platform Application, ensuring its smooth operation and resolving any technical issues that may arise.
- FX and Stock Brokers Support: Provide support to FX clients and Stock Brokers using FX, addressing their technical queries and resolving any issues related to the platform.
- Monitoring and Troubleshooting: Perform monitoring using available tools and media, and write monitoring tools in Unix, Python, SQL, or Lambda, adhering to the monitoring framework.
- Client Onboarding and Incident Management: Assist Clients Success Team with onboarding activities and manage incidents following internal incident management process and procedures till they are resolved.
- Root Cause Analysis and Problem Management: Ensure incidents are logged and root cause analysis updated, and concerned parties are advised.
- Communication and QA/Testing: Ensure timely email responses and stakeholder updates and participate in depth QA/Testing of the application at the end of a Sprint.
Requirements:
- Degree in Computer Science / Info Technology: Degree in Computer Science / Info Technology or related discipline is essential.
- Programming Skills: Able to code in Java, Python, and Unix/Bash is a must, with Selenium being an advantage.
- AWS Knowledge: Some knowledge in AWS platform/tools would be an advantage.
- Business Knowledge: Some knowledge on FX, Payment, and E-Commerce business knowledge would be an advantage.
- Analytical and Problem-Solving Skills: Equipped with analytical and problem-solving skills, able to learn new functionalities and new systems quickly.
- Language Skills: Proficiency in spoken and written Simplified Chinese is must, with ability to speak/write Japanese being advantageous.
- Teamwork and Communication: Team player, resourceful, independent, and a good communicator.
Remuneration: Up to MYR 20,000 (Based on relevant experience).
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