Associate Principal

2 weeks ago

Petaling Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

**Cloud Infrastructure Planning & implementation Specialist**
- We are looking for an equivalent experienced Cloud planner **SME with experience operation and project mgmt** especially in on Cloud and Infra solutions for small and large scale projects.
- SME is responsible for the SLA performance, standards and direction of the **Public / Private / Hybrid Cloud architecture**, including managing and delivering key service metric and services availability.
- As part of our journey to becoming our Customer’s Favourite Partner in Digital Life, we are transforming many aspects of our front-end, middleware and core IT services with below goal:

- Administration requirements and operation checklist to implement Cloud services and capacity to meet project/demand needs.
- Key goal keeper on overall standardized and effective cloud and on prem infrastructure environment.
- Manage inventory and to ensure sufficient capacity is available to deliver effective & efficient Cloud services.
- Collect, track and report key metrics, working on performance delivery
- This role requires close collaboration between Development, Operations, Digital IT, IT Architecture and IT Strategy.

**Duration **:Contract

**Department : IT **INFRA

**Location **:Central

**Reports to **:Head of Infrastructure MGMT

**Your duties and responsibilities**
- Supporting Projects / OPS_
- Act as an advocate for Cloud Infra Capacity and Service provider with proactively managed cloud-based options to projects and strategy makers
- Collect and translate Business priorities and strategies into Cloud and on prem requirements
- Define and maintain standard service definitions and OE models to support current and future projects
- Participate and role player in all relevant War room P1/P2 ticket management and RCA input/reviewer.
- Prioritise key business requests and understand resource constraints with delivery teams
- Drive and supervise technology build, test and deployment activities with the Shared Service Vendor(s) and internal stakeholders, ensuring SLA’s are met.
- Leadership in the diagnosis, detailed design, and deployment of all Cloud/Infra-related processes and technologies including AWS, Azure and Sendgrid cloud technologies, as well as ensuring integration with existing on-premise hardware and software. E.g. THC IT, CMP, MSA and etc.
- Have a full view of the overall Cloud and Onprem Inventory
- Manage OE initiatives and proactively optimize capacity

**Critical KPIs**
- 100% Timely delivery for new requirements
- 98% accurate capacity forecast vs actuals
- 100% of Cloud/Infra projects are fully tested and delivered without impact to other services
- Zero tolerate on Infra quality service delivery

**Critical success factors to deliver on mandate (competence, decisions, resources, etc)**
- Sense of Urgency for all customer and revenue related escalation with quality closure of trouble ticket
- Customer Centric focus with recommendations for OE and review ongoing downtime maintenance and project implementation
- Setup OLA with cross collaboration team
- Ensuring ECE focus when ensuring end to end infra readiness/acceptance
- War room Lead to drive end to end ISIT Infrastructure Services where Cloud is involved
- Build strategic partnership with partners/vendors, Effective stakeholder management with internal and external interface

**Your qualifications and requirements**:

- Degree or professional qualification in Computer Science/Computer Engineering/Information Technology or equivalent.
- 5 years of experience in Cloud Infrastructure Architecture and Delivery
- 5 years of experience implementing onprem Infrastructure in a legacy environment, including migrating existing services to Cloud services, virtualization on prem ( RHEV, RHEL, Windows, 3PAR, Veeam, Oracle well known products, VMware and etc )
- Deep understanding of Cloud services from one or more of AWS, Azure(EC2, S2, RDS, ELB, Route53, Glacier, Lambda, Elastic Beanstalk etc.)
- Ability to depict the enterprise information conceptually, logically and physically
- Ability to determine the architectural implications of business requirements
- Total 8-10 years experience in the IS/IT Telecommunications industry is an advantage.
- Good analytical and project management skill.
- Ability to work in a dynamic environment with mínimal supervision.
- Good communication skill and interpersonal skill.
- Strong initiative and self-start ability.
- Strong team spirit and able to work with all levels of people.
- Good command in both spoken and written English.
- Applicants should be available in Malaysia regardless nationality. Local citizenship will be preference.

**Job Type**: Contract
Contract length: 12 months

Pay: RM10,000.00 - RM15,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

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