Technical Assistance Engineer
6 days ago
Key Qualifications:
- Education: A degree or diploma in computer science, information technology, or a related field is typically required. Some employers may consider candidates with relevant certifications or technical training programs.
- Technical Skills: Candidates should have a solid understanding of computer hardware and software, operating systems, and networking fundamentals. Experience with common software applications and tools such as Microsoft Office, email clients, server configuration, network and remote access tools is also essential.
- Communication Skills: Strong communication and customer service skills are critical for this role as 1st level system support involves regular interactions with end-users. Candidates should be able to communicate technical information in an understandable manner to non-technical users.
- Problem-Solving Skills: The ability to diagnose and troubleshoot technical issues and identify solutions is essential for 1st level system support roles.
- Attention to Detail: Candidates should have a strong attention to detail and be able to document and track technical support requests and resolutions accurately.
- Multitasking Abilities: Candidates should be able to handle multiple support requests simultaneously and prioritize tasks effectively.
About InfoConnect: At InfoConnect, we are leaders in Enterprise Information Management (EIM) solutions. With Malaysia as our headquarters and a strong presence in Indonesia, we have a 30-year track record in serving clients across the ASEAN region in various industries.
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