Asia Pacific Customer Service Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

We are seeking a talented Asia Pacific Customer Service Lead to lead our customer service team in Kuala Lumpur, Malaysia.

We provide comprehensive insurance solutions to our clients and work closely with external insurance companies to deliver excellent service.

The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Main Responsibilities
  1. Lead a team of customer service representatives.
  2. Develop and implement customer service strategies.
  3. Monitor key performance indicators to ensure excellent customer service.
  4. Maintain high-quality data in administrative systems.
  5. Collaborate with colleagues to achieve business goals.
  6. Develop and maintain relationships with insurance partners.
Skills and Experience

To be successful as an Asia Pacific Customer Service Lead, you should have:

  1. EXCELLENT LEADERSHIP SKILLS.
  2. PROVEN EXPERIENCE IN CUSTOMER SERVICE MANAGEMENT.
  3. KNOWLEDGE OF INSURANCE PRODUCTS AND OPERATIONS IS AN ADVANTAGE.
  4. ABILITY TO WORK IN A TEAM ENVIRONMENT.
  5. STRONG COMMUNICATION SKILLS.
  6. EXCELLENT ENGLISH LANGUAGE SKILLS ARE ESSENTIAL.

About Zurich

We strive to create a positive work environment where our employees feel valued and empowered to contribute to our success.



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