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Quality Management Professional

2 weeks ago

Penang, Malaysia 呐 Full time

Job Description

We are seeking a highly skilled Quality Management Professional to lead our cross-functional quality improvement projects and teams.

  1. Experience in managing quality in Business Process Outsourcing or Contact Centers is essential.
  2. Demonstrated management ability across diverse functions, including direct reports, cross-functional relationships, and 3rd party vendors.
  3. Proven track record of collaborating with cross-functional groups to produce results.
  4. Able to perform well in a rapidly changing and extremely global team.
  5. Strong practical experience with Excel, including PivotTable, Charts, and Statistical functions, is a plus.
  6. Excellent communication and critical thinking skills.
  7. A proven track record of breaking down complex processes and identifying key pain points to deliver business improvements at the regional or global level.
  8. Passion for ensuring a world-class support experience for our community.