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Social Media Engagement Manager

1 week ago

Selayang Municipal Council, Malaysia AEON Credit Service (M) Berhad Full time
Responsibilities

The OMNI Channel Specialist will play a key role in ensuring that customer inquiries are responded to in a timely and professional manner across all communication channels. Your primary responsibilities will include:

  • Handling customer requests via email, web chat, social media ticketing, and phone calls
  • Working closely with the Contact Center Department to ensure seamless communication and issue resolution
  • Analyzing and reviewing customer feedback to identify areas for process improvement
  • Communicating effectively with customers and colleagues to ensure excellent service delivery

To succeed in this role, you will need to possess strong analytical skills, excellent communication abilities, and the ability to work well under pressure. If you have a passion for delivering exceptional customer service and are looking for a challenging opportunity, please apply today