Management Leadership Program

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Starbucks Coffee Company Sdn Bhd Full time

We are looking for a talented and enthusiastic individual to join our Management Leadership Program as a Customer Experience Manager.

In this role, you will have the opportunity to develop your leadership skills and learn from experienced mentors. You will be responsible for leading a team of baristas and contributing to the overall success of the store.

To succeed in this role, you should have a strong passion for delivering exceptional customer service and a willingness to take on new challenges. A Diploma in Food & Beverage Services Management, Hospitality / Tourism / Hotel Management, Business Management or equivalent is also required.

Key Responsibilities:
  • Leading a team of baristas and contributing to the overall success of the store
  • Developing and implementing plans to improve customer satisfaction and loyalty
  • Mentoring and coaching team members to improve their performance
  • Collaborating with other departments to ensure seamless execution of business initiatives


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