Salesforce Operations Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis GmbH Full time

Our company is dedicated to bringing clients' visions to life by combining our technological expertise with our deep understanding of key IT industry drivers. As a result, we can address customer priorities such as revenue growth, operational efficiency, innovation, risk, compliance, data governance, and sustainability.

We aim to strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry.

Key Responsibilities:
  • Maintaining overall instances of Salesforce administration (Sales Cloud, Sales Einstein, and Pardot).
  • Maintaining security such as user accounts, roles, profiles, permissions, sharing rules, field-level security, content folder rights, groups, and list view rights.
  • Acting as the go-to person for local Salesforce Users and regional Salesforce Admins.
  • Managing service requests, troubleshooting issues, and providing quality support via ticket system.
  • Presenting changes, system enhancements, integration opportunities, and overall training to diverse audiences.
  • Assisting in conducting training of Business Owners for new features and helping with roll-out.
  • Managing mass imports and exports of data.
  • Undertaking additional projects as directed by management.
    • Identifying and gathering requirements from users and stakeholders.
    • Interacting directly with managers and end-users as necessary to analyze project objectives and capability requirements.
    • Communicating with project managers, users, and other business application developers to design solution integration strategies and ensure successful application integration.
    • Working together with the development team (outsourced) to develop customized solutions within the Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
    • Writing training documents and providing user training for newly developed functionality.
    • Monitoring user adoption.
    • Testing stability and functionality of the application.
Skills and Qualifications:
  • Degree in Computer Science, Software Engineering, or equivalent.
  • Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
  • A proactive attitude to platform enhancements.
  • A desire to implement best practice solutions.
  • Available and responsive to questions.
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels.


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