Salesforce Operations Manager
5 days ago
Our company is dedicated to bringing clients' visions to life by combining our technological expertise with our deep understanding of key IT industry drivers. As a result, we can address customer priorities such as revenue growth, operational efficiency, innovation, risk, compliance, data governance, and sustainability.
We aim to strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry.
Key Responsibilities:- Maintaining overall instances of Salesforce administration (Sales Cloud, Sales Einstein, and Pardot).
- Maintaining security such as user accounts, roles, profiles, permissions, sharing rules, field-level security, content folder rights, groups, and list view rights.
- Acting as the go-to person for local Salesforce Users and regional Salesforce Admins.
- Managing service requests, troubleshooting issues, and providing quality support via ticket system.
- Presenting changes, system enhancements, integration opportunities, and overall training to diverse audiences.
- Assisting in conducting training of Business Owners for new features and helping with roll-out.
- Managing mass imports and exports of data.
- Undertaking additional projects as directed by management.
- Identifying and gathering requirements from users and stakeholders.
- Interacting directly with managers and end-users as necessary to analyze project objectives and capability requirements.
- Communicating with project managers, users, and other business application developers to design solution integration strategies and ensure successful application integration.
- Working together with the development team (outsourced) to develop customized solutions within the Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
- Writing training documents and providing user training for newly developed functionality.
- Monitoring user adoption.
- Testing stability and functionality of the application.
- Degree in Computer Science, Software Engineering, or equivalent.
- Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
- A proactive attitude to platform enhancements.
- A desire to implement best practice solutions.
- Available and responsive to questions.
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
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