Medical Claims Analyst with Thai Proficiency

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cigna Health and Life Insurance Company Full time

About This Role

We are looking for a highly skilled Claims Specialist with Thai language skills to join our team. As a Claims Specialist, you will be responsible for critical analysis and processing of claims for medical expenses within the fixed turnaround time.

Key Responsibilities

This role involves:

  • Critical analysis and processing of claims for medical expenses within the fixed turnaround time.
  • Accurate data input to the system applications.
  • Positioning himself/herself analytically and critically in the context of cost management and in respect of existing working methods.
  • Following up his/her own workload (volume and timing): keeping an eye on chronology and processing time of the work volume and taking suitable actions.
  • Participate efficiently in processing the flow of claims: inform the Team Leader about claims lacking clarity and about possible ways of optimizing the processes.
  • A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions are important motivators.
  • Providing accurate communication about a dossier to the interested internal employee.
  • Tracking irregularities in procedures and highlighting these to the Team Leader.
  • Raising problems or sensitivities with your superior.


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