IT Security Service Delivery Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time
About the Job

We are looking for a professional to join our team as IT Security Service Delivery Manager. This is a unique opportunity to lead the GREAT EASTERN Security Product Management Services (SPMS) Team and act as a single point of contact to the management team for further action. The role involves leading and supporting end-to-end security operations tools service delivery lifecycle including contract SLA compliance, license utilization tracking, service performance incidents, and vulnerabilities. You will also manage relationships with security product principals and handle escalations from SPMS analysts of Managed Security Service Providers (MSSP).

Responsibilities

The primary responsibilities include:
  1. Performing in-depth investigation into potential anomalies and serving as the primary incident responder in the event of a security incident.
  2. Providing leadership, expertise, and direction aligned with security goals to the SPMS team.
  3. Leading and supporting end-to-end security operations tools service delivery lifecycle including contract SLA compliance, license utilization tracking, service performance incidents, and vulnerabilities.
  4. Managing relationships with security product principals and handling escalations from SPMS analysts of Managed Security Service Providers (MSSP).

Requirements

To be successful in this role, you will need to possess a Degree / Professional Degree / Master's Degree in Computer Science / Information Technology / Engineering or equivalent. Having IT Security related certifications (CISSP, CISA, etc.) is an added advantage. A minimum of 5 to 7 years of working experience in Security Product Management (SPM) and Information Security is required. You should also have broad knowledge in infrastructure, information, and application security and related topics such as DMZ, PKI, SSL, multi-factor authentication, cryptography, and secure communications. Familiarity with security frameworks such as NIST Cybersecurity Framework, ISO27001, PCI DSS, and CIS Critical Security Controls is a must.

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