Floor Operations Supervisor

2 days ago


Johor Bahru, Johor, Malaysia Nala Groups Full time
Job Overview

Nala Groups is seeking an experienced Floor Operations Supervisor to oversee the daily operations of our reception area, apparel outlet, and dance/piano class scheduling.

Key Responsibilities
  • Ensure smooth check-in and check-out processes for customers.
  • Manage retail sales and coordinate class schedules.
Reception Management

Our ideal candidate will be responsible for:

  • Greeting and assisting customers as they enter the studio.
  • Answering phone calls and responding to customer inquiries.
  • Managing appointment bookings and providing information about services and classes.
Apparel Outlet Management

The successful candidate will also be responsible for:

  • Overseeing the daily operations of the apparel outlet, including inventory management and sales.
  • Ensuring the outlet is well-organized, clean, and stocked with the latest merchandise.
  • Assisting customers with product selection and purchases.
Dance, Piano and Childrens Centre Scheduling

Additionally, the Floor Operations Supervisor will:

  • Coordinate and manage the scheduling of dance, piano, and children's centre classes.
  • Communicate with instructors and students to confirm class times and any changes.
  • Maintain accurate records of class schedules and attendance.
Customer Check-In and Check-Out

The successful candidate will facilitate:

  • The check-in and check-out process for customers attending classes and sessions.
  • Ensuring all necessary paperwork and payments are completed accurately.
  • Addressing any customer concerns or issues promptly and professionally.
Administrative Duties

Responsibilities will also include:

  • Maintaining customer records and updating databases as needed.
  • Preparing and submitting daily, weekly, and monthly reports on studio operations.
  • Assisting with marketing and promotional activities as required.
Requirements

To succeed in this role, you'll need:

  • Previous experience in a customer service or retail management role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
  • Ability to work flexible hours, including evenings and weekends.
  • A passion for dance, music, and fitness is a plus.
Estimated Salary: RM 3600 - RM 6000 per month

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