Floor Operations Coordinator
3 weeks ago
Floor Operations Coordinator
About the Role:We are seeking a highly organized and customer-focused Floor Operations Coordinator to oversee the daily operations of our reception area, apparel outlet, and class scheduling. The successful candidate will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules.
Key Responsibilities:- Reception Management: Greet and assist customers as they enter the studio, answer phone calls and respond to inquiries, manage appointment bookings and provide information about services and classes.
- Apparel Outlet Management: Oversee the daily operations of the apparel outlet, including inventory management and sales, ensure the outlet is well-organized, clean, and stocked with the latest merchandise, assist customers with product selection and purchases.
- Dance and Piano Class Scheduling: Coordinate and manage the scheduling of dance and piano classes, communicate with instructors and students to confirm class times and any changes, maintain accurate records of class schedules and attendance.
- Customer Check-In and Check-Out: Facilitate the check-in and check-out process for customers attending classes and sessions, ensure all necessary paperwork and payments are completed accurately, address any customer concerns or issues promptly and professionally.
- Administrative Duties: Maintain customer records and update databases as needed, prepare and submit daily, weekly, and monthly reports on studio operations, assist with marketing and promotional activities as required.
- Qualifications: Previous experience in a customer service or retail management role, strong organizational and multitasking skills, excellent communication and interpersonal skills, proficiency in Microsoft Office Suite and scheduling software, ability to work flexible hours including evenings and weekends.
- Key Competencies: Customer Service, Leadership, Problem-Solving, Attention to Detail, Flexibility.
Eco Botanic JB
Salary:$3,700 - $6,300 per month (estimated)
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