Retail Operations Manager

1 month ago


Johor Bahru, Johor, Malaysia Nala Groups Full time

**Job Summary:**

We are seeking a highly organized and customer-focused Retail Operations Manager to oversee the daily operations of our reception area, apparel outlet, and dance and piano class scheduling.

This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a dynamic environment.

Key Responsibilities:
  • Greet and assist customers as they enter the studio
  • Answer phone calls, respond to customer inquiries, and manage appointment bookings
  • Oversee the daily operations of the apparel outlet, including inventory management and sales
  • Coordinate and manage the scheduling of dance, piano, and children's centre classes
  • Facilitate the check-in and check-out process for customers attending classes and sessions
  • Maintain accurate records of class schedules and attendance
Requirements:
  • Previous experience in a customer service or retail management role
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
  • Ability to work flexible hours, including evenings and weekends

**Salary Range:** RM 2600 - RM 5000 per month. This estimate is based on industry standards and the company's location in Eco Botanic JB.



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