Business Operations Director

1 month ago


Johor Bahru, Johor, Malaysia Nala Groups Full time

Job Summary:

The Business Operations Director will oversee the day-to-day operations of our Eco Botanic JB facility, encompassing a café, dance and piano studio, apparel shop, and children's art centre. This role demands a versatile leader who can manage multiple aspects of the business, ensure high levels of customer satisfaction, and drive business growth.

Key Responsibilities:

  • Operational Management: Oversee daily operations, ensuring all areas are staffed appropriately and run smoothly and efficiently
  • Financial Management: Develop and manage budgets for each business unit, monitor financial performance, and prepare financial reports
  • Team Leadership: Recruit, train, and supervise staff across all business units, fostering a positive and collaborative work environment
  • Customer Service: Ensure a high standard of customer service across all business units, handle customer inquiries, and develop strategies to improve customer satisfaction and retention
  • Marketing and Business Development: Develop and implement marketing strategies, plan and execute events, workshops, and promotions, and build relationships with local community groups and businesses
  • Facility Management: Ensure the cleanliness, safety, and maintenance of all facilities and coordinate repairs and upgrades as needed
  • Inventory Management: Oversee inventory levels for the café and apparel shop, implementing effective stock control systems

Requirements:

  1. Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment
  2. Strong financial acumen and experience with budget management
  3. Excellent leadership, communication, and interpersonal skills
  4. Proven ability to manage multiple business units and a diverse team
  5. Passion for the arts, community engagement, and customer service
  6. Proficiency in Microsoft Office and business management software
  7. Personal Attributes: Highly organized and detail oriented, creative and strategic thinker, ability to thrive in a fast-paced and dynamic environment, strong problem-solving skills and the ability to make sound decisions

Benefits:

We offer a competitive salary of RM 7000 - RM 12,000 per month, depending on experience. The ideal candidate will have a strong background in management, excellent organizational skills, and a passion for the arts and community engagement.



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