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Cake Industry Professional

7 days ago

Petaling Jaya, Selangor, Malaysia cake tella Full time

As a key member of our team, you will be responsible for managing multiple tasks related to customer service, sales, and operations.

Our company operates two distinct brands, catering to diverse customer preferences and needs. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide top-notch customer service, addressing queries and resolving issues efficiently.
  • Collaborate with the production team to ensure timely and accurate order fulfillment.
  • Develop and maintain effective relationships with customers, runners, and other stakeholders.
  • Analyze customer feedback and implement improvements to enhance overall customer satisfaction.
  • Participate in staff activities and contribute to a positive, dynamic work environment.
What We Offer:
  • A competitive compensation package, including EPF/SOCSO benefits.
  • Two annual bonuses to recognize outstanding performance.
  • Opportunities for ongoing training and professional growth.

We prioritize a safe and secure application process. Never share personal or financial information with anyone requesting it.