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Customer Service Representative

1 week ago

Petaling Jaya, Selangor, Malaysia cake tella Full time
Job Overview

We operate two distinct brands: KETOCAKE, offering sugarless cakes, and CAKETELLA, providing alcohol-infused cakes.

Our outlets are strategically located adjacent to each other, allowing for streamlined operations.

The ideal candidate will be available to work Monday through Saturday from 8am to 6pm, ensuring five days of recovery time on Sundays.

Key Responsibilities:

  1. Utilize critical thinking skills to resolve customer complaints and develop creative solutions.
  2. Cultivate effective communication with customers via WhatsApp, social media, and phone calls to address inquiries.
  3. Manage delivery orders and packaging to ensure seamless execution.
  4. Effectively resolve customer complaints by providing suitable solutions.
  5. Prioritize customer satisfaction and operational efficiency in all interactions.
  6. Foster collaboration with the production team to maintain optimal operational efficiency.
  7. Maintain clear communication with customers and runners to guarantee accurate order fulfillment.

We're a dynamic company that thrives on enthusiasm and teamwork. If you're ready to contribute to a fun and youthful environment while delivering exceptional results, this opportunity is tailored for you.

Bonus Incentives: We appreciate hard work and dedication, offering two annual bonuses to reward our outstanding employees.

Additional Benefits:

Achieve a healthy work-life balance with five working days.Participate in engaging staff activities.Receive comprehensive training to enhance your professional development.

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