Customer Service Representative
5 days ago
The ideal candidate will have experience in hotel reservations or a similar role, with strong communication and customer service skills. They must also possess attention to detail and ability to multitask, as well as proficiency in reservation systems (Opera, PMS, or similar).
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
Responsibilities:
- Process guest reservations efficiently and professionally.
- Communicate effectively with guests, providing accurate information on room availability, rates, and promotions.
- Ensure all reservations are processed accurately and special requests are noted.
- Upsell room categories, packages, and add-on services to maximize revenue.
- Coordinate with front office and other departments to ensure smooth guest arrivals.
- Resolve any reservation-related concerns and maintain records and reports on booking trends and occupancy.
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