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Senior Account Manager Oil and Energy

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Airswift Full time

About Us

Airswift has been providing international workforce solutions to the STEM industries for over 40 years. Our team of 900 employees across 37 countries supports over 8,000 contractors globally, making us the leading workforce solutions provider.

Key Responsibilities

The Client Services Expert will be responsible for managing and growing all assigned accounts across Airswift's portfolio of Oil & Energy customers. This includes ensuring client satisfaction, debt resolution, and discovering current and future opportunities.

Key Deliverables:
  • Grow and develop specific client accounts.
  • Maintain Airswift's client and contractor base to leverage existing service lines and develop new opportunities.
  • Develop strong relationships with key stakeholders and sponsors.
  • Resolve client debts by coordinating with internal and external stakeholders.
  • Identify and sell high-quality candidates to clients.
  • Build expertise in the Oil sector and become a trusted advisor to clients.
  • Develop and deliver training programs to the Delivery Centre to ensure excellent client service.
  • Collaborate with clients to identify new business opportunities and grow their accounts.
  • Ensure client work orders and new authorisations are obtained and delivered on time.
  • Monitor overall delivery, ensuring SLAs are met, T&Cs are executed properly, and taking responsibility for delivering services according to client needs.
  • Align sales and delivery models to meet clients' evolving needs.