IT Infrastructure Engineer
2 days ago
Nintex is seeking an experienced IT professional to fill the role of Enterprise Systems Administrator.
This is a challenging and rewarding opportunity to join our team and contribute to the success of our global organization.
About the Role:
The Enterprise Systems Administrator will be responsible for implementing, administering, maintaining, and evolving our global enterprise systems and network.
You will work closely with our Infrastructure team to ensure the stability, reliability, and security of our infrastructure and systems.
Your key responsibilities will include:
- Configuring, administering, and supporting core enterprise systems including Active Directory, Azure Active Directory, Hyper-V, Virtual Machine Manager, Intune, O365, Exchange, Defender for Endpoint, SharePoint online, backups, and system monitoring.
- Administering LAN/WAN systems including (but not limited to) Internet services, firewalls, routers, switches, VPNs, WIFI, and security systems in support of a global enterprise architecture.
- Configuring and maintaining key Infrastructure systems.
- Monitoring system performance and executing proactive maintenance.
- Participating in security investigations leveraging various system logs and our Defender for Endpoint platform.
- Automating and improving processes with scripting technologies such as PowerShell.
- Providing tier 2 support for the internal IT Support team.
- Ensuring records of system downtime and equipment inventory are properly maintained.
- Working with vendors to assist support and upgrade activities.
- Ensuring documentation and procedures for best practice standards are constantly being written, improved, and utilized.
- Monitoring ticketing system consistently and progress, escalating and resolving tickets efficiently using documented processes and critical thinking.
- Identifying and troubleshooting issues and developing effective solutions to ensure systems are running efficiently.
- Auditing applications and systems to analyze for compliance and changes that need to be made.
- Performing system upgrades and backups, ensuring data integrity and security.
- Facilitating a deeper understanding of IT systems across the Support team through use of documentation and training.
To succeed in this role, you will need:
- At least 2 years' experience in a Systems and/or Network Engineering role.
- Strong problem-solving and troubleshooting skills.
- The ability to communicate effectively with remote teams and end users.
- Excellent time management and organizational skills.
- Strong customer service skills and a team focus.
- A passion for technology.
We offer a range of benefits and perks, including:
- Global Gratitude and Recharge Days.
- Flexible, paid time off policy.
- Employee wellness programs and counseling resources.
- Meaningful peer recognition and awards.
- Paid parental leave.
- Invention/patenting assistance.
- Community impact, paid volunteer time, and opportunities.
- Intercultural learning and celebration.
- Multiple tools through which to learn and grow, and an incredible global community.
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