Event Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ESR Group Full time

Suntec Singapore Convention and Exhibition Centre is renowned as Asia's top international venue, hosting over 20,000 events annually.

The role of the Assistant Banquet Manager plays a vital part in supporting the planning, coordination, and execution of banquet and catering services for events within the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry.

Key Responsibilities Include

  • Event Coordination & Execution:
    • Work closely with the sales manager to plan and oversee banquet and catering operations for events.
    • Ensure the proper banquet setup according to event requirements, including seating arrangements, audio-visual needs, and food and beverage services.
    • Coordinate with kitchen and service staff to ensure timely food preparation and delivery.
    • Supervise banquet staff during events to ensure exceptional service and adherence to Suntec Singapore's standards.
  • Staff Management:
    • Assist in scheduling and managing banquet staff, including wait staff, captains, and bartenders.
    • Provide training and guidance to new employees and ensure all staff are well-prepared for events.
    • Monitor staff performance and address any service issues that arise during events.
  • Client Relations:
    • Act as a liaison between clients and the banquet team to ensure all event details are executed to the client's satisfaction.
    • Address client requests, concerns, and feedback during events to ensure a smooth and positive experience.
    • Conduct post-event follow-ups to gather client feedback and ensure client satisfaction.
  • Quality Control & Standards:
    • Ensure all banquet and catering operations meet Suntec Singapore's high-quality standards, from food presentation to customer service.
    • Monitor event spaces for cleanliness, safety, and adherence to health and safety regulations.
    • Implement corrective measures when necessary to address any issues with service or event execution.
  • Logistics & Inventory Management:
    • Assist in managing inventory levels for banquet supplies.
    • Coordinate with vendors for the timely delivery of supplies and services for events.
    • Ensure proper storage, maintenance, and upkeep of all banquet and catering equipment.


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