Event Manager
2 days ago
Suntec Singapore Convention and Exhibition Centre is renowned as Asia's top international venue, hosting over 20,000 events annually.
The role of the Assistant Banquet Manager plays a vital part in supporting the planning, coordination, and execution of banquet and catering services for events within the Meetings, Incentives, Conferences, and Exhibitions (MICE) industry.
Key Responsibilities Include
- Event Coordination & Execution:
- Work closely with the sales manager to plan and oversee banquet and catering operations for events.
- Ensure the proper banquet setup according to event requirements, including seating arrangements, audio-visual needs, and food and beverage services.
- Coordinate with kitchen and service staff to ensure timely food preparation and delivery.
- Supervise banquet staff during events to ensure exceptional service and adherence to Suntec Singapore's standards.
- Staff Management:
- Assist in scheduling and managing banquet staff, including wait staff, captains, and bartenders.
- Provide training and guidance to new employees and ensure all staff are well-prepared for events.
- Monitor staff performance and address any service issues that arise during events.
- Client Relations:
- Act as a liaison between clients and the banquet team to ensure all event details are executed to the client's satisfaction.
- Address client requests, concerns, and feedback during events to ensure a smooth and positive experience.
- Conduct post-event follow-ups to gather client feedback and ensure client satisfaction.
- Quality Control & Standards:
- Ensure all banquet and catering operations meet Suntec Singapore's high-quality standards, from food presentation to customer service.
- Monitor event spaces for cleanliness, safety, and adherence to health and safety regulations.
- Implement corrective measures when necessary to address any issues with service or event execution.
- Logistics & Inventory Management:
- Assist in managing inventory levels for banquet supplies.
- Coordinate with vendors for the timely delivery of supplies and services for events.
- Ensure proper storage, maintenance, and upkeep of all banquet and catering equipment.
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