Sneaker Restoration Expert
2 months ago
We are seeking a highly skilled Sneaker Restoration Expert to join our team at Link Compliance in Melbourne, Australia. This is an exciting opportunity to work with a luxury brand and utilize your expertise in repairing and remaking high-end footwear.
About the RoleThe successful candidate will be responsible for extending the life of products through repair and remaking services, aligned with our sustainability strategy. You will work closely with customers to understand their needs and preferences, providing personalized tailoring services to craft distinctive pieces that meet their desires.
Main Responsibilities:- Sales & Client Experience:
- Offer exceptional customer service, making everyone feel valued and part of our global community.
- Provide expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.
- Collaborate with the team in sales, pre- and post-sales activities (including stock management and customer loyalty), and contribute to all store-related activities.
- Ensure customers are properly registered in our app for effective customer segmentation and profiling.
- Brand & Product:
- Passionately convey our brand's vision and heritage to clients, representing its values authentically.
- Infuse our brand's identity in co-created items consistently and respectfully.
- Operations & Compliance:
- Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
- Utilize IT and digital tools effectively to enhance business processes and customer engagement (app, sales force, Xstore, Stealth).
- Good level of English.
- Sales experience: Previous experience in retail or customer service is considered an advantage.
- Strong communication skills, with the ability to listen actively and engage thoughtfully.
- A problem solver who can identify issues, evaluate solutions, and make informed decisions.
- Effective time management, prioritizing tasks efficiently.
- Flexibility to adapt to the evolving needs of the business and customers.
- An estimated salary of AU$60,000 - AU$80,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full timeCompany OverviewLink Compliance is a Next Gen luxury brand from Italy, specializing in sourcing, design, and distribution of iconic products, primarily consisting of footwear sneakers and ready-to-wear items.
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Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full timeAbout Link ComplianceLink Compliance is a Next Gen luxury brand from Italy, specializing in the sourcing, design, and distribution of iconic products. Our product line primarily consists of high-end footwear sneakers, as well as ready-to-wear, bags, and other accessories.
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