Automotive Sales Strategist

1 week ago


Kampong Baharu Balakong, Selangor, Malaysia Jobstreet Malaysia Full time
Job Overview

The Automotive Sales Strategist is responsible for developing and executing customer engagement strategies across multiple outlets. This role involves managing a team of sales professionals, ensuring cross-selling and upselling of automotive accessories, and optimizing the customer journey.

Main Responsibilities:
  1. Customer Engagement & Sales Performance
  • Oversee and manage sales teams to actively promote accessories during the customer journey.
  • Monitor and drive cross-selling and upselling performance across all outlets.
  • Work with sales and service teams to identify opportunities for additional product offerings.
  • Ensure customers receive a seamless experience, from vehicle purchase to post-sales follow-up.
  • Develop and implement strategies to enhance customer loyalty.
Staff Management & Training
  • Lead and supervise sales teams (CREs) across multiple outlets.
  • Train and guide CREs on effective upselling techniques, product knowledge, and customer engagement.
  • Work with marketing teams to promote add-on service and ensure customer awareness.
  • Set targets and KPIs for accessory sales and monitor performance.
Customer Journey Optimization
  • Design and implement a structured customer journey that ensures every sales professional offers accessories at the right touchpoints.
  • Work with sales and after-sales teams to integrate accessory promotions into vehicle delivery and servicing.
  • Ensure sales teams follow up with customers to maximize cross-sell opportunities.
Data Management & Reporting
  • Oversee customer data management to track engagement, sales conversions, and follow-ups.
  • Generate reports and analytics to measure performance, customer preferences, and market trends.
  • Ensure all customer inquiries, complaints and follow-ups are recorded and addressed promptly.
  • Provide insights and recommendations based on data to improve sales and service strategies.
Outlet Coordination & Process Improvement
  • Ensure consistent execution of sales and customer service strategies across all 9 outlets.
  • Work closely with outlet managers to ensure seamless customer service and efficient operations.
  • Identify gaps in service and recommend improvements to enhance the customer experience.
Requirements:
  • Experience: Minimum 3 years in customer relationship management, sales, automotive industry or related field
  • Skills: Strong communication, leadership, and sales skills.
  • Knowledge: Familiarity with automotive accessories and upselling techniques.
  • Technology: Experience in CRM software, data analysis, and reporting tools.
  • Attributes: Customer-focused, analytical and results-driven.


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