Customer Support Manager
5 days ago
We are seeking a highly skilled professional to lead our customer support team. As a Support Lead, you will be responsible for ensuring that support SLA and KPIs are met.
The ideal candidate will have the ability to lead, coach, and monitor team performance while driving goals and resolving customer issues effectively and efficiently.
Strong analytical, problem-solving, and conceptual skills are essential in this role, as well as excellent communication skills to articulate complex technical concepts in business terms.
In addition, we require someone with strong leadership skills who can identify improvement opportunities and share innovative ideas for business process improvements.
Familiarity with MS SQL Server and T-SQL is mandatory, while knowledge of the maritime industry or experience in IT Support for the maritime industry would be advantageous.
This is a full-time Associate-level position within the IT Services and IT Consulting industry.
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Administrative Support Coordinator
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Business Support Service Full timeAbout the RoleWe are looking for an experienced Administrative Support Coordinator to join our PERSOL APAC Business Support Service team. As a key member of the team, you will play a critical role in supporting the smooth operation of our business.Key ResponsibilitiesEnsure the timely completion of administrative tasks, including pre-payroll support,...
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Customer Support Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full timeJuris Technologies Sdn Bhd is a leading company in the industry, and we are seeking a skilled Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for managing customer inquiries and providing exceptional support to our clients.Job Description:Manage customer inquiries and respond promptly via email, phone, and...
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Support Services Associate
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Business Support Service Full timePersol Apac Business Support ServiceWe are a leading provider of business support services in Asia Pacific, committed to delivering high-quality solutions to our clients. Our team of experts provides a range of services, including administrative support, operations management, and customer service.Job SummaryThis is an exciting opportunity to join our...
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Customer Support Operations Manager
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full timeJob OverviewTikTok is a leading destination for short-form mobile video, and we're seeking a seasoned Customer Support Operations Manager to join our team. In this role, you will oversee vendor partnerships and operations within the customer support function.The ideal candidate will have experience in vendor management within BPO operations, strong process...
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Manager of Customer Support Operations
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full timeWe are seeking a Senior Manager who can drive customer experience innovation, manage a high-performing team, and collaborate with various departments to improve customer journeys and operational processes.Key Responsibilities:Customer Experience InnovationThe ideal candidate will support day-to-day operations of e-Commerce platforms, assist customers with...
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Operations Assistant Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC Business Support Service Full timeAbout UsWe are a multi-billion revenue business group of companies, a leading player within the industry. We are currently on the lookout for exceptional candidates to join our newly setup Center of Excellence to manage a broad range of services & initiatives across Asia Pacific.Job Title: Operations Assistant ManagerThis is an exciting opportunity to join...
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Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full timeJob DescriptionThis role involves delivering exceptional customer service to all consumers in StarHub. The objective is to provide timely and accurate information, support and troubleshooting for all StarHub services via phone calls or emails.Key ResponsibilitiesProvide dedicated customer care support for general enquiries, billing and technical issues...
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Customer Support Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix Signature Kitchen Full timeWe are looking for a Customer Support Professional to join our team at Phoenix Signature Kitchen. The successful candidate will be responsible for providing top-notch customer support and ensuring customer satisfaction through effective communication and problem resolution.Key ResponsibilitiesRespond to Customer Inquiries: Promptly respond to customer...
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Customer Support Leader
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Enterprise Development LP Full timeAbout UsHewlett Packard Enterprise is a global leader in edge-to-cloud computing, dedicated to helping organizations connect, protect, analyze, and act on their data and applications wherever they live.We're passionate about driving innovation and making a positive impact on society. Our culture thrives on finding new and better ways to accelerate what's...
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Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full timeKey ResponsibilitiesSupport the superior in managing day-to-day operating expenditures against budgets to ensure efficient usage of resources.Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.Receive and handle inbound customer orders, queries, and complaints via hotline. Document and record customer...
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Customer Support Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeJob Overview:We are seeking a detail-oriented Sales Support Specialist to join our team on a 6-month maternity cover basis. The ideal candidate will play a critical role in supporting the contact center team of Allianz entities by managing reporting processes, maintaining sales data, and providing operational support to ensure smooth workflow.The successful...
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Thai Market Customer Support Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Kuala Lumpur, Malaysia.As a key member of our customer support team, you will be responsible for leading a team of customer service representatives, providing guidance and coaching to ensure they meet performance goals, and handling escalated...
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Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full timeJob Summary:We are seeking a highly skilled Cryptocurrency Customer Support Representative to join our team. As a key member of our support department, you will be responsible for providing top-notch assistance to our clients through various communication channels.Key Responsibilities:Customer Interaction: Respond promptly to customer inquiries via phone,...
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Senior Customer Support Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeSenior Customer Support Representative Job SummaryWe are seeking a seasoned Senior Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing high-level technical support to customers, handling complex incidents, and collaborating with internal teams to drive process...
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Customer Support Associate
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ITCAN Pte Ltd Full timeJob OverviewWe are seeking a skilled Customer Support Associate to join our team at ITCAN Pte Ltd. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients.Your primary focus will be on responding to customer inquiries in a timely and professional manner. This includes providing accurate information...
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Customer Support Team Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout the Job:We are seeking a seasoned professional to join our Operations team as a Customer Support Team Director. In this role, you will lead a team of customer support professionals, focusing on delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute plans to drive business growth and customer...
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Customer Success and Support Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crystal Intelligence Full timeAbout the RoleWe are looking for a talented Customer Success and Support Lead to join our team at Crystal Intelligence.Responsibilities:Manage customer relationships and ensure timely resolution of technical issues.Develop and implement strategic account plans to drive customer growth and retention.Collaborate with cross-functional teams to enhance the...
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Customer Support Associate
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive in Kuala Lumpur, Malaysia.About the Role:Provide exceptional customer support and issue resolution via various communication channels, including live chat, phone calls, and emails.Navigate multiple systems while ensuring accuracy...
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Customer Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia International Health Care Full timeAt International Health Care, we pride ourselves on delivering exceptional assistance services to our clients. Our Customer Services Executive plays a vital role in ensuring that our members receive timely and efficient support.Key ResponsibilitiesManage cases effectively, prioritizing the well-being of our members.Provide empathetic and professional...
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Team Leader
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeWe are seeking an experienced Team Leader to join our Customer Support team. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.About the RoleThe successful candidate will have a proven track record in customer service and team management. They will be responsible for leading a team...