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Site Reliability Engineer III

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time
About the Role

We are seeking a highly skilled Site Reliability Engineer III to join our team at Guidewire Software. As a key member of our SRE-Application team, you will play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform.

Key Responsibilities
  • Collaborate with Development Teams: Work closely with development teams to troubleshoot and resolve issues, minimizing customer impact and ensuring seamless application performance.
  • Automate Runbooks and Enhance Operating Environments: Develop and maintain automated runbooks to manage issues proactively, applying engineering principles and automation to enhance our operating environments.
  • Monitor and Improve Application Reliability: Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform, using your software engineering expertise to optimize systems and reduce manual toil.
  • Document Incidents and Develop Processes: Document incidents and develop processes to prevent future occurrences, fostering a culture of innovation, learning, and continuous improvement.
  • Stay Current with Industry Trends: Stay current with industry trends, tools, and best practices in site reliability engineering, participating in on-call rotations to ensure the availability and reliability of our services.
Requirements
  • Experience as an SRE or Similar Role: Experience as an SRE or similar role, with a focus on improving system reliability and a strong understanding of cloud infrastructure.
  • Strong Problem-Solving Skills: Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions.
  • Effective Collaboration and Communication: Effective collaboration and communication skills to work cross-functionally and document processes clearly.
  • Experience with Automation and Monitoring Tools: Experience with automation, monitoring, and performance optimization tools and techniques, including Linux system administration and proficiency with Python, Go, Java, shell, or equivalent.
  • Commitment to Uptime and Scalability: Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience.
Preferred Skills
  • SRE Certification: SRE Certification in one or more categories.
  • AWS Certification: AWS Certification in one or more categories.
  • Experience with SQL and Database Administration: Experience with SQL, database administration, data pipelines, performance tuning, and schema design.
  • Familiarity with Pipelining Tools: Familiarity with pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions.
About Guidewire Software

Guidewire Software is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.