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Arrears Management Professional
2 weeks ago
Southern Auto Capital is a leading provider of automotive finance solutions, and we're seeking a skilled Debt Recovery Officer to join our team. As a key member of our arrears management team, you'll work closely with customers to resolve outstanding debt issues and ensure timely repayment.
Key Responsibilities:- Contact customers to discuss outstanding debts and negotiate repayment plans.
- Work closely with customers to resolve disputes and ensure compliance with company policies.
- Meet monthly collection targets and assist walk-in customers as needed.
- Conduct site visits to verify customer information and assess creditworthiness.
- Prepare detailed reports on customer status and submit them to supervisors.
- A degree in Business Studies or a related field is required, along with at least 2 years of relevant working experience.
- Candidates must possess excellent customer service skills, including effective communication and negotiation abilities.
- Proficiency in Microsoft Excel and Word is also essential for success in this role.
- The ideal candidate will be fluent in both Bahasa Malaysia and English languages.
