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Regional Customer Success Senior Specialist for Threat Intelligence Products
2 weeks ago
This is an exciting opportunity to join our team as a Regional Customer Success Senior Specialist for threat intelligence products. As a member of our team, you will play a critical role in supporting the development and delivery of cybersecurity and payment fraud intelligence within your region. This role involves managing threat intelligence solution utilization, overseeing regional revenue and risk management, and coordinating product launches. You will also engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
Responsibilities:
* Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
* Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
* Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
Key Requirements:
* Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
* Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability
* Ability to articulate key performance indicators related to cost, performance, and optimization and the insights associated with them
* Experience in identifying 'next opportunity' for customers to further enhance the strength and value of the partnership for both parties
About Us
Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Small businesses are virtual; we give them access to a world of buyers
