Retail Operations Manager

7 days ago


Penang, Malaysia Samsonite APAC & Middle East Full time

As a key member of the Samsonite APAC & Middle East team, you will be responsible for overseeing the daily operations of our stores. This includes ensuring that all tasks are completed efficiently without impacting customer service.

Key Responsibilities:
  • Take ownership and accountability for store productivity and performance.
  • Contribute to setting goals and hold team members accountable for meeting productivity standards.
  • Provide leadership through role modeling Coach Service behaviors and Coach approach standards.
  • Resolve customer issues in-store and partner with the Store Manager as needed.
  • Ensure all daily tasks are completed without negatively impacting customer service.

You will also be expected to inspire your team to meet and exceed performance standards, utilize all Coach training initiatives to develop your team, and contribute to developing plans to address key business issues.



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