Retail Operations Director

3 days ago


Penang, Malaysia BilaBila Retail Sdn. Bhd. (1355531-V) Full time
Job Description

As a key member of our leadership team, the Retail Operations Director will be responsible for driving sales growth and profitability across all assigned stores. The ideal candidate will possess excellent analytical skills, with the ability to analyze sales reports, market trends, and customer feedback to inform effective strategies.

The successful candidate will set and monitor Key Performance Indicators (KPIs) to ensure each store meets performance targets, while ensuring adherence to company policies, Standard Operating Procedures (SOPs), and regulatory requirements.

Regular store visits will be conducted to assess operations, merchandising, and compliance, with a focus on implementing process improvements and addressing operational issues promptly.

The Store Performance Manager will lead, mentor, and support Store Managers to enhance their performance, conduct training sessions and workshops to improve staff capabilities, and manage recruitment, onboarding, and retention strategies for key store positions.

Key Responsibilities:

  • Drive sales growth and profitability across all assigned stores.
  • Analyze sales reports, market trends, and customer feedback to implement effective strategies.
  • Set and monitor KPIs to ensure each store meets performance targets.
  • Ensure all stores adhere to company policies, SOPs, and regulatory requirements.

Requirements:

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • Minimum 3-5 years of retail management experience, preferably in a multi-store role.
  • Proficiency in Microsoft Office and retail management software.


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