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Retail Operations Director

1 week ago

Penang, Malaysia World Mode Malaysia Full time
About World Mode Malaysia
World Mode Malaysia (WMM) is a solution provider group specializing in the fashion industry. We offer integrated solutions to diverse challenges, including recruitment, human resource development, store operations, marketing, and consultation.

Job Summary
This is a full-time, on-site role located in Georgetown for a Store Manager. The successful candidate will oversee day-to-day store operations, manage staff, ensure customer satisfaction, and implement retail loss prevention strategies. Additional responsibilities include maintaining high standards of customer service and communication with clients.

Key Responsibilities:
  • Deliver excellent customer service and provide accurate product information.
  • Engage with customers, showcase products, and maintain an inviting store environment.
  • Lead and support the team to achieve sales targets and operational excellence.
  • Ensure efficient store operations, including reporting, scheduling, and compliance.
  • Oversee staff management, training, and adherence to company policies.
  • Plan and execute local marketing events and in-store promotions.