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Technical Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bytecenture Consulting Sdn. Bhd. Full time
Job Description

This role is focused on providing technical support to customers for video streaming services. Key responsibilities include troubleshooting, working with cloud technologies, and ensuring smooth user experiences.

Responsibilities
  • Troubleshoot and resolve customer issues related to video streaming services.
  • Collaborate with engineering teams to investigate and address complex issues.
  • Provide expert-level technical support to customers through various channels.
  • Analyze service tickets and develop solutions within SLA requirements.
  • Interface with internal stakeholders to fulfill customer requests.
  • Develop knowledge base articles and FAQs to enhance customer experience.
  • Stay up-to-date with industry trends and emerging technologies.
Requirements
  • Degree in Computer Science or related field.
  • Strong understanding of cloud and networking fundamentals.
  • Familiarity with Python and/or Golang programming languages.
  • Basic knowledge of live streaming concepts, including encoding/decoding, CDN, and real-time communication.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Willingsness to participate in training and professional development opportunities.