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Training Support Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIHQ - theaihq Full time

At AIHQ, we're dedicated to helping professionals enhance their productivity and career potential with AI tools. We provide tailored training and consultancy services to diverse industries, ensuring the successful integration of AI into their workflows.

We are seeking a skilled Training Support Representative to join our team. The successful candidate will play a crucial role in managing participant communications, ensuring smooth enrollment processes, and providing ongoing support to clients throughout their training journey with AIHQ.

Responsibilities:
  1. Participant Communication: Establish relationships with participants who have signed up for training programs, addressing their queries and concerns.
  2. Enrollment Management: Assist in coordinating the enrollment process, including sending confirmation notifications and ensuring all necessary documentation is completed.
  3. Support Delivery: Provide exceptional support to participants before, during, and after training sessions, ensuring a positive learning experience.
  4. Feedback Collection: Gather feedback from participants to inform improvements to future training sessions.
  5. Administrative Tasks: Handle administrative duties related to training sessions, such as preparing materials, scheduling coordination, and managing grant applications.