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Hardware and Software Engineer

1 week ago

Petaling Jaya, Selangor, Malaysia Excis Compliance Full time

About the Role

This Desktop Support Specialist will provide comprehensive hardware/software support to employees and incoming new hires. The ideal candidate will possess excellent customer service skills and the ability to adapt to change.

Main Responsibilities:

  • Install and configure Windows and Apple laptops/desktops
  • Troubleshoot post-deployment issues on multiple computer platforms
  • Manage printer break-fix and installation
  • C coordinate data backup and recovery efforts
  • Perform hardware refresh and warranty repair/replacement
  • Manage spare parts inventory
  • Conduct regular audits of video and audio equipment
  • Oversee inventory and asset management operations
  • Coordinate with external vendors for support services
  • Resolve hardware and software conflicts
  • Manage service requests and incidents
  • Asset tagging and entry into asset management system
  • Onboard new hires and update hardware records
  • Provide weekly reports on inventory counts and hardware outflows
  • Schedule repairs with external suppliers

Requirements

  • Prefer 3-5 years IT experience, including technical training
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging Windows 10 OS
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
  • Excellent customer service and interpersonal skills
  • Strong organizational skills and ability to prioritize tasks
  • MCP and/or A+ Certifications