Cloud Systems Architect
6 days ago
Surely, the Customer Interactions tribe is looking for a Senior System/Cloud Engineer with a proactive attitude to join our team. In this role, you will be responsible for delivering seamless and efficient customer journeys across interactions with Swift while enhancing their autonomy.
Key Responsibilities- Manage daily systems administration including installation, configuration, and maintenance of software platforms.
- Evaluate software platforms for upgrades with the latest software and security patches to optimize performance and availability, address vulnerabilities, and comply with security policies.
- Design and implement solutions to address issues in areas of systems, applications, databases, or combinations thereof.
- Ensure service continuity and user satisfaction by providing preventive maintenance, troubleshooting, and quickly resolving issues.
- Collaborate with network services, software engineering, and testing teams to restore availability of services and/or identify root causes of issues.
- Participate in system/network projects and enhancements by providing technical advice/solutions.
- Promote process improvements on procedures, tools; drive automation.
- Maintain comprehensive documentation of system configurations, procedures, and changes.
- Manage deployment and release management activities.
- Bachelor's degree in Computer Engineering, Computer Science, IT, or equivalent.
- Minimum 5 years of experience as a Cloud/System Engineer.
- Proven experience with operating systems such as Windows Server, Linux, or Unix.
- Familiarity with virtualization technologies like VMware vSphere, Hyper-V, VMware Workstation, VirtualBox.
- Knowledge of network technologies (TCP/IP, DNS, DHCP, VPN) and security protocols.
- Familiarity with authentication methods, data encryption, and use of software tools for monitoring and detecting threats.
- Familiarity with data backup and disaster recovery methods and tools.
- Experience in cloud platform, DevOps, and CI/CD pipelines.
- Proficiency in scripting language and automation tools.
- Certifications such as Red Hat Certified Engineer, CompTIA Server+ Certification, Oracle Linux System Administrator, VMware Certified Professional are highly desired.
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