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Senior Customer Service Manager for APAC Expansion

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Space Executive Full time

The successful candidate will be responsible for building a customer service operation from scratch, driving strategic growth and expansion in the region.

This role requires strong leadership skills, experience in BPO and tech environments, as well as a proven track record in setting up new operations or subsidiaries.

Key Responsibilities:
  1. Lead the establishment of the customer service entity in Kuala Lumpur.
  2. Develop and implement strategies for talent acquisition and retention.
  3. Design and deliver training programs for customer service agents.
  4. Collaborate with regional teams to drive business growth and improve customer satisfaction.
  5. Ensure compliance with regulatory requirements and industry standards.
Requirements:
  • 7+ years of customer service leadership in BPO or tech environments.
  • Experience setting up new operations or subsidiaries, ideally in Malaysia.
  • Strong grasp of CS process design, data tracking, and service frameworks.
  • Bilingual in English and Mandarin.