Industrial Relations Professional

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time
About the Role

TDCX Federal Territory of Kuala Lumpur, Malaysia is seeking a skilled Industrial Relations Manager to join our team. As an award-winning and fast-growing BPO company, we provide transformative digital CX solutions to world-leading brands.

This is a unique opportunity for you to unleash your full potential at work, working with diverse people and awesome brands. Our mission is to help clients achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We are looking for someone who can:

  1. Design and deliver an over-arching industrial relations strategy focused on modernising.
  2. Set direction, create policies, and offer expert advice on corporate-wide industrial relations issues.
  3. Collaborate with CHRO, Finance, managers, and People Business Partners to develop negotiating mandates for bargaining groups.
  4. Build ER skills and expertise across the People department, including capabilities in employment legislation and industrial agreements.
  5. Coordinate and integrate all IR activity into a coherent business plan.
  6. Foster strong links with external networks and share best practices in Industrial Relations.
About You

Candidates must possess a Degree in Human Resource Management/Business and have 7-10 years of working experience in the related field. You should be well-versed with Employment Act, Industrial Act, and prevailing HR practice legislations. Excellent communication and persuasion skills are essential, along with robust decision-making and problem-solving abilities.

You will also need to formulate medium and long-term IR strategies and possess excellent verbal and written communication skills in English and the language of the supporting market.



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