Online Content Validator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Job Description

The Content Reviewer will be responsible for reviewing content to ensure it meets the required standards. This includes reviewing user-generated content and editorial-generated content, as well as analyzing and identifying content that is not in compliance with requirements.

Duties and Responsibilities
  • Moderate content to ensure accurate and precise decisions are applied in the online space in compliance with client's policies and guidelines.
  • Gain full understanding and in-depth knowledge of client policies and guidelines.
  • Review user-generated content and editorial-generated content including but not limited to text, images, audios, and videos.
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
  • Identify improvement opportunities and solutions to problems.
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Recognize trends and patterns, and escalate issues outside of the established policies.
  • Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community.
  • Ensure meeting daily KPIs.
  • Ability to learn to work with customer internal tools.
  • Maintain a high degree of confidentiality while meeting strict deadlines.


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