Online Content Moderator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
About the Role

We are seeking a highly skilled Digital Content Checker to join our team at Reading. As a Digital Content Checker, you will be responsible for reviewing user-generated content and editorial-generated content to ensure compliance with client policies and guidelines.

Key Responsibilities:
  1. Content Review: Moderate content to ensure accuracy and precision in the online space.
  2. Client Policy Knowledge: Gain a thorough understanding of client policies and guidelines to make informed decisions.
  3. Turnaround Time: Adhere to strict turnaround times and quality standards when reviewing content.
  4. Trend Identification: Recognize trends and patterns, and escalate issues outside of established policies.
  5. Customer Support: Provide exceptional customer support using market-specific knowledge and insights.
  6. KPIs: Ensure daily KPIs are met while maintaining a high degree of confidentiality.
Requirements:
  • Language Skills: Excellent written, reading & spoken communications skills in Arabic and understanding of local culture.
  • Communication: Good communication skills (English) with the ability to manage critical situations with minimum supervision.
  • Experience: Online community experience and exposure, preferably with confidential information collection and management.
  • Culture: Willingness to work in a 24x7 environment and comfort working with explicit & sensitive content.
  • Skills: Strong analytical and research skills, with excellent attention to detail and a desire to deliver accurately, efficiently, and to a high standard.


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