Content Moderation
2 days ago
Add expected salary to your profile for insights.
Responsibilities:- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
- Gaining full understanding and in-depth knowledge of client policies and guidelines.
- Reviewing user-generated content and editorial-generated content including but not limited to text, images, audios, videos.
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
- Identifying improvement opportunities and solutions to problems.
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Review the reported content within agreed turnaround times and standards of quality.
- Recognize trends and patterns, and escalate issues outside of the established policies.
- Use market-specific knowledge and insights to spot and scope solutions to improve the support of user community.
- Ensure on meeting daily KPIs.
- Ensures that the process is followed correctly in Service Operations.
- Ability to learn to work with customer internal tools.
- Maintain a high degree of confidentiality while meeting strict deadlines.
- Ability to work independently.
- Experience with social networking (or similar programs) Internet Savvy.
- Interested in social media and current events (trending topics, viral news etc.).
- Quick learner and adaptable to learn new processes, concepts, and skills.
- Be organized and able to manage time and tasks efficiently.
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
- Have a neutral mindset towards different content that needs classification, regardless of the content itself.
- Result-oriented, self-motivated, independent and inquisitive.
- Able to thrive in a fast-paced and team-oriented environment.
- Excellent analytical and research skills.
- Excellent written, reading & spoken communications skills in Arabic and understanding of local culture.
- Good communications skills (English).
- Online community experience and exposure.
- Experience with confidential information collection and management (preferable).
- Willing to work in 24x7 environment.
- Should be comfortable working with explicit & sensitive content.
- Ability to manage critical situations with minimum supervision.
- Good interpersonal and communication skills.
- Ability to perform in adverse situations.
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