Content Moderator

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Job Description

Cognizant is a leading provider of digital business consulting and operations services, and we are seeking a highly skilled Content Moderator to join our team.

In this role, you will be responsible for reviewing user-generated content and ensuring that it meets our client's policies and guidelines. You will also identify areas for improvement and suggest solutions to problems.

Key Responsibilities:

  • Moderate content to ensure accuracy and precision in decision-making
  • Gain a deep understanding of client policies and guidelines
  • Review user-generated content, including text, images, audio, and video
  • Identify improvement opportunities and solutions to problems
  • Analyze and identify non-compliant content and flag for action
  • Review reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside established policies
  • Use market-specific knowledge and insights to spot and scope solutions
  • Meet daily KPIs and maintain confidentiality while meeting deadlines

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