Healthcare Services Coordinator

16 hours ago


Petaling Jaya, Selangor, Malaysia Doctor Anywhere Pte Ltd Full time
About the Team

Our Operations team is crucial to the company's success, ensuring day-to-day excellence of our TPA business, virtual and in-person clinical services.

We strive to provide the best customer experience possible, making sure that our customers remain our top priority.

About the Role

This position requires a Customer Service Specialist to coordinate all aspects of medical and healthcare needs for our prestigious clients.

The ideal candidate will have excellent communication skills, both written and spoken, and be well-versed in pre-authorization and issuance of Letter of Guarantee process.

  • Provide premium service to clients in understanding their medical needs, providing specialist recommendations, and facilitating appointment booking.
  • Assess health insurance coverage, ascertain medical necessity, cost estimates, and issue Letter of Guarantee for urgent/elective admissions.
About Doctor Anywhere

We are a regional tech-enabled, omnichannel healthcare provider delivering care to millions of users across Southeast Asia.

We leverage technology to enable individuals towards preventive, long-term health through holistic offerings, including telehealth app, physical clinics, pharmacies, mental wellness, specialist consults, and an online health & wellness marketplace.



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