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Medical Assistance Coordinator

1 week ago

Petaling Jaya, Selangor, Malaysia Doctor Anywhere Pte Ltd Full time

About the Team

Our Operations team at Doctor Anywhere Pte Ltd is a dynamic and driven group of professionals, working together to deliver exceptional customer experiences. We are passionate about leveraging technology to simplify healthcare, making it more accessible and efficient for everyone.

About the Role

We are seeking a skilled and dedicated Medical Assistance Coordinator to join our team. As a critical member of our Operations team, you will be responsible for coordinating medical assistance services for our clients, ensuring seamless interactions between patients, providers, and payers.

The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. They will be able to demonstrate adaptability, a growth mindset, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  1. Act as a single point of contact for clients, handling enquiries and resolving issues related to medical assistance services.
  2. Collaborate with cross-functional teams to ensure timely and accurate resolution of client concerns.
  3. Develop and maintain relationships with clients, stakeholders, and healthcare providers to deliver premium services.
  4. Stay up-to-date with industry developments, regulatory requirements, and best practices to provide expert guidance to clients.
  5. Ensure seamless coordination of medical assistance services, from initial consultation to post-discharge follow-up.