Technical Support Chief

1 week ago


Simpang Empat, Perak, Malaysia Versatile Creation Sdn Bhd Full time

At Versatile Creation Sdn Bhd, we are seeking a Technical Support Chief to lead our team in optimizing processes and improving customer satisfaction.

Key Responsibilities:

  • Promote company products and assist customers in establishing process parameters.
  • Assist customers in optimizing processes to improve yield.
  • Analyze quality abnormalities, determine responsibility, and propose improvement plans.
  • Able to independently analyze the causes of quality abnormalities and compile reports.
  • Provide feedback and collaborate with the internal team on quality and design-related issues.
  • Improve customer support plans and build strong customer relationships, ensuring customer satisfaction.
  • Responsible for customer product training and responding to technical questions.
  • Actively listen, understand, and convey customer requirements, and implement necessary corrective actions.

Requirements:

  • Bachelor's Degree in Science or any Engineering-related field.
  • 2 years and above of relevant experience in PCB lamination, drilling, plating processes, or CCL processes and technical services.
  • More than 5 years of proven work experience as section head or equivalent.
  • Familiar with PCB processes and able to propose solutions for common issues.
  • Proficient in English and Mandarin.
  • Able to undergo 3-6 months of training in China.


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