Technical Support Director
3 weeks ago
Job Responsibilities:
- Drive process improvements to enhance customer satisfaction and product quality.
- Collaborate with internal teams to resolve quality and design-related issues.
- Analyze quality abnormalities, identify root causes, and propose corrective actions.
- Develop and implement customer support plans to ensure timely resolution of technical queries.
- Provide training to customers on product usage and respond to technical inquiries.
- Act as a liaison between customers and internal teams to ensure effective communication and issue resolution.
- Responsible for maintaining quality standards and ensuring customer satisfaction.
Job Requirements:
- Bachelor's Degree in Science or Engineering.
- Minimum 2 years of experience in PCB lamination, drilling, plating processes, or CCL processes and technical services.
- Proven track record of leadership experience as a section head or equivalent.
- Familiarity with PCB processes and ability to propose solutions for common issues.
- Proficient in English and Mandarin.
- Ability to undergo training in China for 3-6 months.
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