Learning Program Designer

2 weeks ago


Johor Bahru, Johor, Malaysia Castlery Full time

Learning Program Designer

We're seeking a creative and results-driven individual who can help us design and deliver engaging learning programs that meet the evolving needs of our organization. As a Learning Program Designer, you will be responsible for collaborating with our Customer Experience Manager and CX Shared Services Team to create a positive impact on our customers. You'll work closely with key functions to identify training needs or improvements.

Key Responsibilities

  • Design and deliver onboarding training programs that meet the needs of new hires
  • Mentor new and existing team members to improve performance and meet regularly with CX Manager to report progress
  • Collaborate with key functions to identify training needs or improvements
  • Develop a global CX training framework that aligns with our organizational goals and objectives


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