Program Manager
3 weeks ago
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Flex PTP.
Reporting to the Senior Program Manager, the Program Manager role is responsible for guiding a team of cross-functional experts in the delivery of customer-focused products and services and will oversee the development and implementation of project, pricing, and program strategies to continue delivering value to the business and its customers.
What a typical day looks like:
- Organize, plan and direct program schedules and budgets.
- Track relevant metrics and drive action items based on results.
- Provide help, knowledge, and expertise with contract negotiations as required.
- Oversee all interdepartmental activities ensuring completion of all adherence to product development timelines, delivery, quality, and the required business metrics.
- Review program proposals or plans to resolve time frame, funding requirements, procedures for accomplishing the program, staffing requirements, and allotment of available resources to various phases of the program.
- Establish work plans and staffing for each phase of the program and arrange for recruitment or assignment of personnel.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction, also controlling different accounts of various complexities.
- Act as the key channel of communication for customers and escalation in the event of customer issues.
- Conduct customer satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Support production sites for projects, costs, and other customer-related matters through business and expertise.
The experience we're looking to add to our team:
- Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
- Typically requires a minimum of 7 years of experience in program administration/management or related areas.
- Demonstrates advanced operations, technical, and people/process skills as well as customer (external and internal) relationship skills.
- Demonstrates knowledge of multiple functional technologies/processes, industries or functions, and understanding of interdependencies of such processes at the site.
- Accountability for program wellness.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/technical areas or broad breadth of knowledge in multiple areas.
- Understands the strategic impact of the function across sites.
What you'll receive for the great work you provide:
- Full range of medical benefits, dental, vision
- Life Insurance
- PTO
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a programme manager?
- Do you have experience in a role which requires relationship management experience?
Manufacturing, Transport & Logistics More than 10,000 employees
Building on our more than 50-year history with a clear purpose, mission, and vision, Flex is the advanced end-to-end manufacturing partner of choice, helping market-leading brands across a diverse set of industries design, build, deliver, and manage products that improve the world.
Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex supports our customers' entire product lifecycles with leading design and engineering, supply chain, manufacturing, post-production, and post-sale capabilities in every major region.
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