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IT Application Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About Our Company

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At Hyva Group, we are dedicated to developing innovative solutions for the transportation industry. Founded in 1979, we have grown into a global organization with over 3,500 employees worldwide, operating in more than 110 countries. Our diverse product portfolio includes components used in hydraulic loading and unloading systems on trucks and trailers.

Our team is passionate about delivering high-quality products and exceptional customer service. We strive to maintain a collaborative work environment that promotes innovation, creativity, and continuous learning. If you share our passion for excellence and are eager to contribute to our mission, we encourage you to apply for this exciting opportunity.

Your Key Responsibilities

As an ERP Application Support Specialist, your primary duties will include:

  • Providing technical and functional support to end-users (Hyva colleagues) globally for various software applications, mainly Infor LN ERP systems.
  • Troubleshooting issues, answering queries, creating user accounts, assigning relevant roles, and resolving problems promptly.
  • Investigating and resolving application-related issues reported by users through various channels such as email, phone, or ticketing system.
  • Maintaining comprehensive documentation of support procedures, troubleshooting steps, and solutions to facilitate efficient issue resolution and knowledge sharing within the global team.
  • Coordinating with cross-functional IT teams to escalate complex issues, implement solutions, and ensure seamless integration of applications with other systems.
  • Participating in testing activities including regression testing to ensure the reliability, functionality, and usability of new features or updates before deployment.
  • Monitoring the performance and availability of applications using technical and functional KPIs agreed with the IT Solution Analysts.

Please note that this is not an exhaustive list, and you may be required to perform additional tasks related to the position.