Loan Application Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lendela Full time

We are seeking a highly motivated Loan Application Specialist to join our team in Singapore. As a key member of our customer success team, you will be responsible for handling customer inquiries and ensuring seamless loan application experiences.

**Job Overview:**

  • We aim to provide personalized loan options to borrowers through a simple application process.
  • You will work closely with our leadership and management teams across markets to drive CX goals.

**Responsibilities:**

  • Act as the main point of contact for customers to address loan application queries and issues.
  • Build and maintain good customer relationships through regular communication and follow-up services.
  • Create and update activity reports to track customer interactions.
  • Support the team in executing small-scale projects to enhance overall customer experience and feedback management.

**Qualifications & Skills:**

  • A minimum of one year of experience in customer success, support, or sales.
  • Minimum SPM qualification.
  • English speaking oriented needed.
  • Experience handling customer queries via email, chat, or phone.
  • Experience in both CS and customer-facing sales roles is a plus.
  • Ability to handle multiple tasks, prioritize work, and manage deadlines.
  • Outstanding negotiation & communication skills with the ability to handle challenges.
  • Familiar with, or keen to work in a fast-paced start-up environment.
  • Proficiency in English is required; additional languages are a plus.
  • Mandarin-speaking candidates will be prioritized at this moment.


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